Frequently Asked Questions

Yes. Just like when you hire a car, we secure £1,000 against your payment method and only take the appropriate amount of this if there is any damage to the vehicle during your hire.
For example – the larger companies will take your entire damage deposit for minor damages (e.g. a blind which are approx. up to £200 depending on the size) however we just take what we need to fix/replace the damage.
The £1,000 is our insurance excess should we need to make a claim.

Our motorhomes are:

Escape

6m long, 3m high, 2.3m wide and weighs 2.9 tonnes unloaded.

Journey & Wanderer

6.4m long, 3m high, 2.3m wide and weighs 2.9 tonnes unloaded.

Navigator

6.4m long, 3.2m high, 2.3m wide and weighs 3.1 tonnes unloaded.

Quest & Wayfarer

7.5m long, 3.2m high, 2.3m wide and weighs 3.1 tonnes unloaded.

Freedom, Odyssey & Pioneer

7.5m long, 3.2m high, 2.3m wide and weighs 3.1 tonnes unloaded.

Hercules

7m long, 3.2m high, 2.3m wide and weighs 3.1 tonnes unloaded.

Adventure

7m long, 3.2m high, 2.3m wide and weighs 3.1 tonnes unloaded.

Discovery

7.4m long, 3m high, 2.2m wide and weigh 3.1 tonnes unloaded.

You do not need a special licence to drive these vehicles, however this means you will need to travel light not to go over you licence weight of 3.5 tonnes or the vehicle capacity.
The motorhomes can go in the EuroTunnel which is a question often asked. You register as a motorhome with the above measurements (add a metre if you are putting bikes on the rear bike rack).

You can check the motorhome’s availability on our website to see if they are available when you require them.

Our website deals with all payments. Our payment system is Stripe, which is behind the scenes of most high street stores.
Our system takes an initial deposit of 50% and then automatically takes the final payment 30 days before your hire.
Or
You can choose to pay monthly at no extra cost if you let us know. We simply divide the final balance over the months before your hire takes place. And take a £1 payment at the time of booking confirmation.

You can go travel in the UK or EU.
You can book campsite before you go or there are a range or motorhome travel apps that show you campsites and free places to park over night along with what facilities they have. Please also look on our ‘Places to Visit in a Motorhome’ page for suggestions and suggestions of nearby campsites, aires, or wild camping locations.
If you are travelling to the EU we have Aires books, which a typically free stops, in beautiful places. Ideal for those travellers that want to move to a new place each day. Please let us know if you’re going abroad off mainland UK as soon as possible as we need to apply for a VE103R which we need in place for when you’re on hire.
When travelling abroad it is the hirers responsibilty to ensure you have everything onboard to meet the countries requirements. You can pick packs up in Halfords or at the ports. It is worth checking ahead of time as some countries require additinal items that are not standard in packs. 

This is when you don’t stop at a serviced area (like the side of a road or out in the countryside).
You need to ensure is that you have ample water on board for washing, cooking, etc. Our motorhomes are capable of running indefinitely without a hook as long as you move daily (its charges the leisure batteries whilst driving, as well as having solar panels).
The major key is having water on board. We carry silly amounts of water from Lidl to top up the tank when doing this.

Ahead of your hire we require:

A copy of your driving licence (front and back)

2 proofs of addres

If you are going abroad you will need to apply for a Vehicle On Hire Certificate (VE103R) which replaces the old Green Card.

——————————

Proof of adress documents

We require either 2x from Primary list, or 1x from Primary and 1x from Secondary. All need to be dated within last 90 days (except council tax which can be last annual statement). Each document should clearly show name, address (as on driving licence) and date. All other information can be redacted.

Primary Proof of Address:
• Electricity
• Water
• Gas
• Broadband/Landline
• Council tax
• Bank Statement
• Credit card bill / statement
• Mortgage statement
• HMRC self-assessment / tax credit
Secondary Proof of Address:
• Student loan
• Payslip
• Mobile Phone Bills
• Pension letters
• Car Finance Statement
• Loan Statement
• Property deed

Vehicles are due back for 1pm on the return date of hire. You can opt to return the vehicle for late checkout which is 6pm at an additional cost when you book.

The times above are advertised as we are not a big business, nor are we a showroom. Staff will only be here at the advertised times. If you require additional pickup and drop off we can arrange this in advance only.

There is an inventory list of each vehicle on the vehicles page. 

We can offer additional items that are not standard equipment. Please call or email to ask if we supply the specified additional items. 

We do have TV’s in some vehicles. We have stopped putting TVS in on later models.

Mostly, they are not unsued as people are out exploring or playing games and interacting on thier adventure. 

Depending on the area you may or may not be successful with signal. They do all have DVD players so should you be a person that loves a movie – we suggest packing some DVD’s.

We also like to remind guests that you are hiring a motorhome, not a TV. If you are exploring remotely it is unlikely that you will have signal. If you rely on TV when on holiday we suggest you take a device with downloaded movies/series.  

We do allow pets in selected motorhomes. We do prefer to have a conversation regarding pets as this is a risk due to pets not being included as part of our insurance. If you have a pet please do call us before booking.